Support

Restore your purchase

Bought Moonread Lifetime on another device, or reinstalled the app?

• Make sure you are signed in to the App Store with the same Apple Account you used to buy.
• Open Moonread and go to Settings › Membership.
• Tap “Restore purchases”. Lifetime, and an active Moonread Cloud subscription, are restored within a few seconds.

If you received Moonread Lifetime through Family Sharing, make sure Purchase Sharing is turned on for your family group. Moonread Cloud isn’t shared through Family Sharing.

The free trial

The 7-day free trial is a free item in the App Store, not a subscription. It includes 3 readings by Claude. When it ends, nothing is charged and nothing renews — there’s nothing to cancel. The premium features lock again, and everything you recorded stays yours. You can buy Moonread Lifetime at any time, during or after the trial.

Cancel or change Moonread Cloud

Moonread Cloud renews automatically until you cancel it. To cancel, or to switch between monthly and yearly:

• On your iPhone, open Settings › [your name] › Subscriptions and choose Moonread Cloud.
• Or, in Moonread, go to Settings › Membership › Manage subscription.

Cancel at least 24 hours before the end of the current period to avoid the next charge. Moonread Cloud stays active until the end of the period you have paid for. Deleting the app does not cancel the subscription. Your Lifetime purchase and your journal aren’t affected.

Refunds

Purchases are processed by Apple, so refunds are too. Request one at reportaproblem.apple.com, or from your purchase history in your Apple Account. If something isn’t working, please tell us first at support@moonread.app — we may be able to fix it.

Export your data

Go to Settings › Your data and tap “Export as JSON” (complete and machine-readable) or “Export as Markdown” (easy to read in any notes app), then save or share the file. Exporting is always free.

Delete your data

Go to Settings › Your data and tap “Delete all dreams and readings”. This permanently removes every dream and reading from the app. If iCloud sync is on, the deletion also reaches your other devices and your private iCloud database. You can also remove Moonread’s iCloud data in iOS: open Settings › [your name] › iCloud, then tap Storage or Manage Account Storage.

Because we don’t store your data, deleting it in the app deletes it for good — please export first if you want a copy.

AI readings and interpretations

AI with Apple Intelligence needs an iPhone that supports Apple Intelligence, with Apple Intelligence turned on in iOS Settings and the device language supported by Apple; it is included with Lifetime. You can choose the AI engine in Settings › AI › AI engine: Automatic, Apple Intelligence only, Claude (Moonread Cloud), or Off (classic only). You can withdraw your permission for Claude at any time by turning off Settings › AI › Allow readings by Claude. Moonread Cloud (readings by Claude) works on any iPhone; it needs an internet connection and an active subscription or one of the 3 trial readings, and includes 100 readings a month that reset on the 1st of each month (UTC). Moonread Cloud is not available in every region. The classic reading engine works everywhere, offline.

Sync between devices

Turn on iCloud sync in the app’s settings on each device, and make sure they are signed in to the same Apple Account with iCloud Drive enabled. The first sync can take a few minutes.